These terms and conditions outline the rules and regulations for the use of knocknock's Website, located at www.knock-nock.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use knocknock if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client“, “Owner”, “Buyer”, “Renter”, “You“, and “Your“, refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company“, “Knoknock”, “www.knock-nock.com”, “Ourselves“, “We“, “Our“, and “Us“, refers to our Company. “Party“, “Parties“, or “Us“, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Belgium. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Information about Knocknock: It will come soon...
Knocknock is a platform which plays an intermediate role to connect users to rent, sell and buy items. Knocknock is not responsible for any item posted in its platform. It is your responsibility to check the conformity and quality of the items you buy or rent. You are as user responsible to follow all the safety measures to avoid any possible accident which might be caused by the items you buy or rent via our platform. Therefore, Knocknock is not responsible for any damages caused by the items posted in its platform. Knocknock is not responsible for any loss, damage or misuse of the items posted in its platform. However, the knocknock has the full right to use the deposit to solve any dispute.
You can access to www.knock-nock.com, search and see the posted items without creating a profile. However, you need to create an account if you want to access the functionalities of our platform.
You may be required to create an account (by submitting a first and last name, an email address, a phone number, a date of birth, an address and creating a password) to access certain services or areas of our platform. By creating an account you are registering with www.knock-nock.com. In doing so, you certify that the information you provide is accurate and complete. You also agree to update your account information in the event any of your information changes. You may not enter or use an email address: (1) owned or controlled by another person with the intent to impersonate that person, (2) that is offensive, or (3) that violates the intellectual property or other rights of any person. Failure to comply with the terms of this paragraph shall constitute a material breach of these Terms, which may result in a rejection or immediate termination of your account. We further reserve the right to cancel, in our sole discretion, your account at any time.
You are solely responsible at all times for maintaining the confidentiality of your account, including without limitation your password. You are fully responsible for restricting access to your computer and all activities that occur under your account, whether or not you authorize such activities. Knocknock is not responsible for any losses arising out of the unauthorized use of your account.
Except where legally required, www.knock-nock.com is not designed for or directed to children under the age of 16. By accepting these Terms through your access or use of www.knock-nock.com, you certify that you are at least 18 years of age or that, if you are under 18, you are accessing or using our platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms. Except where otherwise legally required to do so, Knocknock does not knowingly collect personal information about persons under 16 years of age. If we become aware that a person under the age of 16 has provided personal information to us, we will delete the information from our records. If you are a parent or legal guardian agreeing to these Terms for the benefit of a person under the age of 18, you are fully responsible for that person’s use of Knocknock, including all financial charges and legal liability that may arise out of that person’s usage of Knocknock.
You may not copy, modify, download, make derivative works of, rent, lease, sell, sublicense, distribute or transfer our knocknock platform, in whole or in part, except as otherwise expressly authorized under these Terms, and you agree to use reasonable efforts to prevent their unauthorized use and disclosure.
You may only use www.knock-nock.com for lawful purposes in accordance with the terms of the License granted in these Terms. As a condition of your access and/or use of www.knock-nock.com, you warrant to Knocknock that you will not use the platform for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third party, and in addition to any and all other restrictions set forth in these Terms, you may not:
— Frame, mirror, or use framing techniques on any part of www.knock-nock.com without Knocknock’s express prior written consent;
— Make any use of data extraction, scraping, mining, or other data gathering tools, or create a database by downloading or storing content from www.knock-nock.com, or otherwise scrape, collect, store, or use any Content, product listings, descriptions, prices, or images, except pursuant to the License granted by these Terms;
— Make available through or in connection with www.knock-nock.com any virus, work, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file or program that is or potentially is harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment;
— Use any meta tags or any other hidden text utilizing Knocknock’s name, marks, logos, or URLs;
— Use a buying agent to conduct transactions on www.knock-nock.com;
— Conduct fraudulent activities on www.knock-nock.com;
— Harvest or collect personally identifiable information about other users of www.knock-nock.com;
— Restrict or inhibit any other person from using www.knock-nock.com;
— Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of www.knock-nock.com; or
— Remove any copyright, trademark, or other proprietary rights notice from www.knock-nock.com or materials originating from www.knock-nock.com.
It is your right to cancel any rent or sell request as an owner as well as a renter or/and buyer. However, we want to make it convenient and fair for everyone. Cancellation is completely free at any time up to 3 days before the start of the pickup date. If you (as renter) cancel the rent request less than 3 days before the start of the pickup date, 50% of the rental price plus fees will be charged. In this case, the owner will get half of the 50% rental price.
If you (as buyer) cancel the buy with a trial period request less than 3 days before the start of the pickup date, 50% of the full paid amount for the 3 day trial period plus fees will be charged. In this case, the owner will get half of the 50% of the 3 day trial amount.
If you are the owner of an item and place it for rent, after a successful transaction from the renter and after the rental period Knocknock will charge 21% as fee from the requested rental amount. This fee will be deducted directly from the requested rental amount and we will make the rest available for you to withdraw.
If you are the owner of an item and place it for sale with a trial period, after a successful transaction from the buyer and after the end of the trial period, Knocknock will charge 10.5% as fee from the selling price. This fee will be deducted directly from the selling price and we will make the rest available for you to withdraw.
If you are the owner of an item and place it for sale with Dutch Auction, after the end of the auction and after a successful transaction from the buyer, Knocknock will charge 10.5% as fee from the selling price. This fee will be deducted directly from the selling price and we will make the rest available for you to withdraw.
If you are the owner of an item and place it for sale with a trial period, after a successful transaction from the buyer and in case he decided to return the item. Knocknock will charge 21% as fee from the 3 day trial period cost. This fee will be deducted directly from the requested 3 day trial period cost and we will make the rest available for you to withdraw.
If you are the renter of an item, knocknock will charge 21% as fee from the rental amount plus € 1.9.
If you are the buyer of an item through the Dutch Auction or the buy with the trial period, knocknock will charge 10.5% as fee from the paid price plus € 1.9.
If you are the buyer of an item by the functionality, buy with a trial period, and if you decide to return the item before the end of the trial period. You will only pay only the amount of the 3 day trial period. Knocknock will charge 21% as fee of the paid amount of the 3 day trial period plus € 1.9.
If you are the buyer or renter, you allow Knocknock to charge the asked amount. In case of unsuccessful payment the action will be rejected. If the capture and authentication are accepted but we fail to charge you the requested amount because of insufficient funds or other reasons, you might be contacted and asked to make this transaction.
If the transaction is not made within one week, Knocknock has the right to block your account without the obligation of any notification until you pay the requested amount.
If you are the renter of an item, and if the owner opened a dispute, knocknock will open an investigation and check all the evidence (Received photos and videos). If knocknock judges that you are the offender, based on the damages you made, Knocknock has the full right to take partially or fully the deposit amount. Knocknock has also the full right to charge 10% as handling fee.
If you are the owner of an item, and if you opened a dispute after the return of your item (with the functionality to rent or buy with a trial period), Knocknock will open an investigation and check all the evidence (Received photos and videos). If Knocknock judges that you have the right, based on the damages which the renter or buyer made, knocknock will hold partially or fully the deposit amount. In case of a successful transaction, Knocknock will charge 10% as a handling fee and make the rest of the amount available for you to withdraw.
By using Knocknock platform, you authorize Knocknock to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the terms of your agreement with Knocknock.
Knocknock is the only party who can hold (partially or fully) or release the deposit amount. We advise our users to solve any issue between them if possible but you can always open a dispute if this option is not possible. We will do our best to solve any issue in the fairest way for both users.
As a user, Knocknock will always ask you for proof as we cannot judge any case if you don’t have any (even if you have the right). We advise you to keep any proof which can strengthen your position (photos, videos, tickets, invoices etc..). We cannot speculate prices or the costs of damages. Therefore, it is your responsibility to provide us evidence such as tickets and invoices. Without this evidence it will be not possible to make any payments in your favor.
As a user, you accept to take videos or photos of the item in the time of pickup/handover or return/reception. These videos should prove clearly and with no doubt the time and date when they are taken. You are free to choose the way to prove this. By way of example and without limitation, you can use a specific app which can provide this option or you can ask the user to mention the time and date while you are recording the video. Any attached photo or video in the dispute without the proof of time and date will not be taken into consideration.
As an owner, you are advised to request a reasonable deposit amount which can cover the damage or loss of your item. The deposit should not exceed the purchase price. You should also take into consideration the age and the condition of your item when you decide the deposit amount. Knocknock has no obligation to pay you more than the requested deposit even if the reparation costs or the value of the item exceed the deposit amount. In other words, in case of damages or loss of your item, and with strong proof, you are entitled to maximum the requested deposit minus the 10% handling fees.
The deposit will not cover any damages you make to a third-parties or to you caused by the item. Knocknock also has no responsibility for any damages you make to you or to third-parties caused by the item.
In addition to any and all other prohibited acts described in these Terms, you are prohibited from violating or attempting to violate the security of www.knock-nock.com, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with the functioning of www.knock-nock.com or with service to any user, host or network, including, without limitation, via means of submitting a virus to www.knock-nock.com, overloading, "flooding," "spamming," "mailbombing" or "crashing;" or (d) sending unsolicited email, including without limitation unauthorized emails on behalf of Knocknock and/or promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. Knocknock will investigate occurrences of such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who commit such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of www.knock-nock.com or any activity being conducted on www.knock-nock.com. You further agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search www.knock-nock.com other than the search engine and search agents provided by Knocknock or web browsers that are generally publicly available.
We ask you to stop using Knocknock immediately if you cannot agree to any of our terms and conditions.
You can delete your profile at any time. You can always contact us to help you and assist you to delete your profile. However, Knocknock might ask you for a €20 processing fee if you will decide to reopen your profile or create a new profile.
Knocknock has the full right to delete, block or close your profile temporarily or permanently if you break one of our terms and conditions or for whatever reason without the obligation to notice you.
Knocknock is free to keep or delete your contents or any other information if you or we decided to stop using the platform.
Before the closure and delete of your profile you accept to pay any amount due to us.
Change of Terms and Conditions: These terms and conditions may be subjected to changes because of internal or external reasons. Depending on the changes, we will try in most of the cases to inform you before or after any changes.
— You must not offer to sell and/or rent through our platform any firearms, weapons, money, medecine, humans, stolen items, pornography, mature content, drugs or any inappropriate and illegal things that is forbidden by the European law. Knocknock has the full right to remove any item or user without any notice for whatever reason.
— You are not allowed to re-rent any item you rent from www.knock-nock.com.
— You are not allowed to rent any item which you intend to buy and still in the trial period from www.knock-nock.com.
— You allow Knocknock to share your email and phone number with the other user only when you accept a request or your request is accepted to facilitate the pickup and the return of the item.
— You agree to not share personal details with other users in “item description” or anywhere in the knocknock website to avoid passing through Knocknock or for whatever other reasons. By way of example and without limitation: your phone number, email address, social media profiles, Skype, WhatsApp, Messenger, Facebook, Telegram, personal website and any links. Any infringement of this might result in a direct removal from the platform without any prior notice.
— You agree to delete the phone number and email of the other user within 7 days after the end of any rental or purchase. You accept to pay € 1000 each time you use the information of other users known via Knocknock to rent, sell or buy items without passing through our platform.
— Knocknock has the full right to use the content of the items you submit in the platform. By way of example and without limitation Knocknock has the right to use, reproduce, copy, delete, translate, modify, publish and republish the content of your item with full respect of your privacy.
— Knocknock ensures to provide you with the best service and technology to satisfy you. However, there are humans behind all this which means that we expect some inconveniences such as server breakdown, interruptions, errors in fees calculation, delays, or any other errors. We advise you to contact us any time you encounter a problem or you notice a mistake. We promise to take it seriously and act accordingly. We have no responsibility for any inconvenience or damages relating to any error or breakdown of our platform (partially or fully).
— Knocknock has the full right at any time to modify, change, delete, improve, update our functionalities, services or technologies without the obligation to inform you. You need to adapt your contents and profile based on our changes. If you continue using our platform after any of the actions above, means that you accept them. You are of course free to stop using our platform at any time.
— The Belgium law will apply to all disputes and the infringement of these terms and conditions.